Resident Services Coordinator

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.

• Networks and develops relationships with other housing authority professionals and service providers to keep abreast of services and assistance available to tenants; ensures that Authority staff and residents are made aware of available services and assistance options.
• Prepares marketing materials for activities or programs and contact outside community agencies to increase public and resident awareness of Authority programs.
• Develop partnerships with existing organizations and programs to offer new programs & events when possible.
• Coordinates the displaced tenant relocation process, performs move assessments, and assists displaced tenants in locating safe and affordable housing.
• Identifies obstacles faced by residents; coordinates with partners and service providers to offer various programs, resources, and events that will enhance tenants’ quality of life and ability to enter workforce, including but not limited to: adult basic education, literacy, GED attainment, budgeting and finances, parenting, youth programs, health awareness, and homeownership; communicates with all parties (CHA staff, residents, and service providers) to provide updated program information and receive related feedback.
• Organize and facilitate resident meetings; problem solve with residents when appropriate.
• Represents the CHA in the community, serving on boards or committees and attending and supporting community functions; communicates CHA’s message to the community.
• Coordinates tenant transportation to job and healthcare related functions.
• Maintains awareness of social and welfare services, new legislation, development, and trends relevant to the field of community and resident services.
• Provide oversight and guidance for the Resident Advisory Board.

Assist adult and youth residents in enhancing employability skills and education

• Develop training programs assist residents in becoming more employable and address identified needs
• Develop programs of interest to adults and youth that will enhance skills
• Assist students with using the computers to gain skills in obtaining information to complete homework assignments and special projects
• Work with computer mentors to tutor youth and help with homework
• Develop resources and partnerships for quality-of-life services
  
  

Organize and maintain the facility, develop, and market opportunities for training, analyze usage and results, and prepare periodic and special reports

• Identify needs by coordinating with other agency employees, employers, surveying users, and analyzing information
• Work with schools to develop programs to assist youth with homework and in gaining other skills as needed
• Network with local agencies to obtain information, determine whether they may be able to provide training or assistance, and to promote employment of residents
• Develop special events, such as job fair or health fair to promote the technology center
• Recruit participants by door-to-door contact, distributing flyers, organizing meetings, referrals from case workers, etc.
• Maintain appropriate files and records and prepare periodic and special reports
• Attend staff meetings
  
  

Establish and promote programming and activities that will enable young people to reach their full potential as productive, successful, caring, responsible citizens

• Establish and maintain FAHA program objectives consistent with FAHA organizational
• goals and mission
• Evaluate programs on a regular basis, changing programming based on identified needs
• Provides guidance and direction to participants in the areas of academic success, healthy lifestyles, and civic and community engagement
• Encourage participants to participate in a variety of program areas/activities and receive instruction and constructive feedback to develop skills in program area(s)
• Encourages emotional, social, and educational growth of individual members
• Increase visibility of and participation in the programs by disseminating information and posting of events, increasing the number of participants each year to expose more youth to the opportunities available
• Demonstrates effective leadership to assure conduct, safety, and development of participants
• Partner, create, lead, and encourage attendance in the annual summer youth camp
  
  

Plans and organizes age-appropriate recreational activities for program participants

• Plans, organizes, and provides follow-up for age-appropriate recreational activities
• Teaches fundamentals in sports skills and good sportsmanship
• Educates residents on community sports sign up dates & facilitates participation
• Prepares for recreational activities (inside and outside) including set up, take down, and ensuring equipment is available and in good working order
• Ensures recreational equipment and supplies are readily available, maintained, and are stored in an orderlyand safe manner
• Assists with minor repairs to recreational equipment and supplies. Assists with field preparation and maintenance of playground areas
• Performs other related recreational duties as needed
• Develops progrmas for elderly engagement and socialization
  
  

Plans and organizes educational activities for program participants.

• Refer and transport participants to educational partners’ events
• Evaluate educational activities on a continual basis ensuring activities respond to needs and addresses gender and cultural diversity
  
  

Assists in maintaining and ensuring the facilities – buildings and grounds – are clean, neat, and orderly.

• Shares responsibility for keeping the floors, kitchen, bathrooms, and other activity areas clean, neat, and orderly
• Ensures the buildings and supply rooms are secured and locked and access is granted only  to approved individuals
  
  

 Assumes responsibility for establishing and maintaining effective communication and coordination with Agency personnel, management, and residents.

• Supports the Fairfield Alabama Housing Authority. Assists personnel, as needed
• Communicates regularly with personnel to ensure that repairs and maintenance needs are met
• Keeps management informed of areas activities and of significant concerns
• Assists in written plans, reports, news articles, and other public relations efforts, as requested
•  Completes related paperwork and records
• Attends and participates in meetings and training as required.
• Performs other duties as assigned
  
  

Job Competencies

• Knowledge of HUD, federal, state, and local laws, and regulations, as well as CHA policies and procedures related to the position.
• Knowledge of the community, its resources, and dynamics applicable to the delivery of Authority
• Knowledge of the typical problems and needs of the CHA tenant
• Considerable knowledge of social work and resources available through community service
• Skills in customer service and resident
• Ability to represent the Authority effectively in making presentations and conducting meetings with clients and community/public
• Ability to understand and follow moderately complex written and oral instructions and to communicate and relate to persons of diverse backgrounds, ages, and
• Ability to perform duties with a high degree of judgment, discretion, and
• Ability to establish and maintain effective working relationships with co-workers, vendors, consultants, contractors, residents, HUD, community partners, and local, state, and federal officials; Ability to communicate with people from a broad range of socio-economic